Thursday, August 12, 2010

Activating Adobe CS in other country than you purchased from

Do you know that you can buy all Adobe software online, giving any US residential address and use and activate in any where in the world? This turns out to be really cheap since in US there aren't any taxes and in EU you can avoid VAT and other taxes if you buy from US.
I've even read account of one person who purchased Adobe software from US and using it in UK without any issues.

This chat with Adobe live support clears it:

General Info
Chat start time
 Aug 12, 2011 7:49:02 AM EST
Chat end time
 Aug 12, 2011 8:21:34 AM EST
Duration (actual chatting time)
 00:32:32
Operator
 Raghavendra

Chat Transcript
info: Thank you for choosing Adobe. A representative will be with you shortly.  Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
info: You are now chatting with 'Raghavendra'
Raghavendra: Hello. Welcome to Adobe Technical Support.
Raghavendra: Hi Anurag
anurag: Do you answer activation issues also?
Raghavendra: Since you are downloading and installing Web Premium CS5.5 Trial which does not include product serial number and activation, you can follow the above steps to download & install.
Raghavendra: I see that the mailing address and phone number is different in your Adobe account.
Raghavendra: This chat and its contents will be saved by Adobe as a support case. I'll need to verify your account details to make sure that the case is saved on the  right account.
Raghavendra: Could you please verify for security reason?
anurag: Can I buy in US and activate it in India?
anurag: I've heard that it works and it is legal as per Adobe.
Raghavendra: Are you installing in your Laptop?
Raghavendra: Just to confirm.
anurag: yes
anurag: The Adobe eula has any restrictions where it can be purchased, activated and used?
Raghavendra: You can purchase this product version in US and will be able to install and activate this product version.
Raghavendra: Please make sure that you will get Technical Support only from US though you are purchasing in US and not India.
anurag: I don't need technical support or any support
Raghavendra: It is recommended to purchase in the same country where you run or use.
Raghavendra: Please allow me a moment while I check my resources to help you better.
anurag: You've not clearly answered my question
Raghavendra: Sorry for the delay.
anurag: ok
Raghavendra: Please allow me a moment while I check my resources to provide more information.
Raghavendra: I am still working on the same issue.
Raghavendra: Thank you for staying online. I appreciate your time and patience in this regard.
anurag: ok...
Raghavendra: I have checked my resources again.
Raghavendra: You will be able to install, activate and use in India, however any kind of support will not be available in India and you need to contact US in future.
Raghavendra: Did I answer your question?
anurag: This answer will do. Can you please send this to my email id from adobe in case of activation issues.
Raghavendra: Please make sure that:
Raghavendra: 1. Adobe products are licensed to be installed and activated on 2 systems (computers).
Raghavendra: 2. Adobe software cannot be installed in more than 2 computers as this software is licensed to install and activate only on two computers or activate it twice.
Raghavendra: Please click on 'Email' button to send yourself this Chat Transcripts to your email address if you'd like to review the chat again.
Raghavendra: You may choose to print or email a copy of this chat transcript by using the options at the top right corner of this chat window.
Raghavendra: I hope all of this information was helpful to resolve your issue today.
Raghavendra: I am happy to help, Is there anything else I can help you with?
anurag: One sec
Raghavendra: Sure.
anurag: As far as I know CS suit can only be installed on one Computer and a laptop. Did you say two computers?
Raghavendra: Yes, Anurag. You will be able to install on one Computer & one Laptop or on two computers only, either laptop or computer.
Raghavendra: Am I clear with the information?
anurag: But can I use it simultaneously on both the computers?
Raghavendra: I am sorry to say that you will not be able to use on both simultaneously.
Raghavendra: Is there anything else I can help you with?
anurag: By mistake if it is used on both systems then what will happen?
anurag: For example if I use of my PC and my wife opens it on the laptop by mistake
anurag: I know it is not legal but sometimes can happen out of urgency or without knowingly.
Raghavendra: You will not get any error message. It is against End User License Agreement (EULA).
Raghavendra: And you will be prompted to close one of the application while you use.
Raghavendra: *may be
anurag: Then no problem
Raghavendra: Is there anything else I can help you with?
anurag: no thanks
anurag: bye
Raghavendra: Do you want me to keep this case open or shall I close this case since I have provided steps to perform to download & install?
info: Your chat transcript will be sent to ta@gmail.com at the end of your chat.
anurag: close the case
Raghavendra: To contact Adobe again, go to http://www.adobe.com/support/contact for the available options.
Raghavendra: Please provide your customer number the next time you contact us.
Raghavendra: You will have this chat case number in your Adobe account later today under "View Support Information", (View your support cases, both open and closed, and your support programs).
Raghavendra: Your Adobe ID is your email address & Customer Id is .
Raghavendra: Thank you for contacting Adobe.
Raghavendra: Have a Great day!
Raghavendra: Goodbye!

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