Showing posts with label payment gateway. Show all posts
Showing posts with label payment gateway. Show all posts

Thursday, August 18, 2011

Payment Gateway Hassles in India - How to contact them?

I've struggled for past 1 year to get payment gateway for my site. Since it's not making any dent in the market I've postponed my plan to get a payment gateway for my Ecommerce site.
During this period I've communicated with a few companies which I want world to know about.
India is a place of hassles, hassle to get gas, to even make a phone call - so is getting a payment gateway in India. Getting a payment gateway comes later but before this we need information from companies and we need to talk with the company executives, but hardly is there any professional company in India giving quality payment gateway service.
There is hardly any information available as to how to select a payment gateway beyond a relatively unknown site: payment gateways India.
Here I go:

CCAvenue

It boasts itself of largest payment gateway service provider in India with more than 5000 merchants using it's payment gateway.
It provides in its site 4 customer care phone numbers( 24x6). But when you try calling none will connect. A couple of them don't exist.
Go and chat with their online chat service. Most of the time it will not work. You'll type a long question and after some waiting when it shows that your number is 1/2 then suddenly it shows a contact us form and asks us to type in the question again! Pathetic company.
I've occasionally found some technical glitches and I was asked to send email to service@ccavenue.com . God only knows who lives in that mail id. Nobody ever responds if you send any technical problem. God bless this company.

EBS

Another jerk company. One lady named Krupa will attend to online chat. I contacted with them for my site, but I was reminded that "concerned person will contact you". But I never heard from them

ICICI Payseal

Lot of people want Payseal for their Ecommerce site. Previously they were having some pages about their product and service then it disappeared. Now you can find some firstdata... site showing ICICI Merchant products. Their long FAQ has disappeared. No pricing, feature information anywhere in the internet.
Recently I made a call at their customer care numbers, 3 times I was redirected. But their interest rates are low. Contacting them - difficult.

HDFC Bank

No information about their products and services available on the internet. What they want to hide?

Atomtech

I came to know about this unknown company from payment gateways India site. It has no product and features information or pricing. I tried calling them but nobody lifted the phone.

Paysignet

Looks like offering cheapest payment gateway plan. But there is only single 1800.. customer care number on their site. Whenever I and my friend try to call we get "Number doesn't exist". Two times even sent email to them by using online contact form. 1 month has passed by, no reply. Does this company really exist?

Transecute

Another horrible company. Somehow I could talk to someone, who told me that if you've signed up at our site, it'd take 2 weeks for them to tell me if my site is approved or not. Can't believe! 2 weeks just to get approved. This guy wasn't in any mood to sell his product. But I never heard back from this company for my site.

CellPay

Unknown company without any product information at its site. It's pricing is so high. God knows who buys from such a jerk company. I've also found out a hidden fact that it charges Rs. 20 for refund of any order.